Managing members

Keep a member register with profiles and playing history.

Members are your club’s registered regulars. Registering someone as a member lets you attach them to sessions by name, hold prepaid credit for them, sell them a membership plan, and track what they owe.

Open Members from the sidebar. The page needs the Members / View permission — see Roles and permissions.

The member list

Member Management lists everyone registered in your club, with a search box above the table that matches on name, phone, CNIC, or email.

The member list at Crown Snooker Club

Column	What it shows
Name	The member’s full name, as it appears in session and tab pickers
Phone	Tap or click to dial
CNIC	National ID number
Credit	Prepaid wallet balance — see Wallets and credit
Subscription	Active if the member holds a live membership plan, otherwise None
Status	Active or Inactive membership

Each row has four actions: View Profile, Top up credit, Edit Member, and Delete Member.

Members belong to the organization, not to a single branch. A member registered at Gulberg Branch can play and pay at any of your branches.

Creating a member

1. Open the form

   Click Add Member in the page header. The Create Member dialog opens.

2. Fill in the required fields

   Member Name, Phone Number, and CNIC Number are required. CNIC uses the 12345-1234567-1 format and the field masks your typing to match.

3. Add optional details

   WhatsApp Number, Email Address, Emergency Contact Name, Emergency Contact Phone, Date of Birth, and Address are all optional. A WhatsApp number lets you send payment reminders from the Member balances report.

4. Save

   Click Create Member. The member appears in the list immediately and is selectable in the session start dialog, the POS terminal, and customer tabs.

When you reopen the form with Edit Member, it gains an Active Membership checkbox. Clearing it marks the member inactive without removing their history.

Delete Member removes the member record permanently and cannot be undone. If someone has simply stopped coming, edit them and clear Active Membership instead so their sessions, payments, and credit history stay intact.

The member profile

Click View Profile on any row to open the full record. The header shows the member’s name, phone, email, and CNIC, an Active Subscription tag when a plan is live, and two buttons: Recharge Credit and Edit.

A member profile with wallet balance, balance owed, and net position

Four cards summarise the member’s money:

Card	Meaning
Credit Balance	Prepaid wallet available to spend, with an “expiring soon” note when credit lapses within 30 days
Member Since	Date the member was registered
Balance Owed	Unpaid amounts, broken down into tab and session balances
Net Position	Wallet minus what they owe, shown as either in credit or owing

Below the cards, three tabs hold the detail:

• Subscription — the current membership plan, renewal date, subscription history, and payment history. Covered in Membership plans.
• Credit History — every wallet transaction with date, type, amount, balance after, description, and expiry. Covered in Wallets and credit.
• Member Details — the full contact record, including WhatsApp, date of birth, address, and emergency contact.

Members with unpaid sessions

CueManager blocks a member from starting a new session while they have an overdue unpaid session share. The grace period is 10 days: a session bill older than that with an unpaid balance for that member stops the next session start, and the error names the member, the number of unpaid sessions, and the outstanding amount.

Clear the balance first — take payment against the open customer tab, or settle the session at checkout — then start the new session.

To see everyone in this position at once, run the Member Balances report, which combines open tab balances and unpaid session shares and can send a WhatsApp reminder per member. See Reports.